Grunthal Grocery Enhances Operations and Customer Experience

Grunthal Grocery in Manitoba has taken a big step forward by introducing SMS (Store Management System) and ESL (Electronic Shelf Labels) to improve store operations and enhance the shopping experience. Like many independent grocers, the store faced challenges with pricing accuracy and inefficiencies, as traditional paper tags required constant updates and consumed valuable staff time. With SMS and ESL, prices now update automatically across the store, ensuring accuracy and consistency while allowing the team to focus more on high-level business planning and less on repetitive tasks.

The rollout of this technology went very smoothly for Grunthal Grocery, with the full ESL installation, removing old signage and installing new Kost Klips, completed in just two days. This quick transition meant minimal disruption to the business and immediate benefits for both staff and customers. Employees were excited about the change, recognizing how it made their daily work more efficient and less time-consuming.

The customer response has been positive, though subtle, with some shoppers noting that the technology is “pretty cool.” For most, the real benefit lies in the seamless accuracy-knowing that the price on the shelf matches the price at the checkout. With SMS and ESL now in place, Grunthal Grocery is well-positioned for continued growth, improved efficiency, and an enhanced shopping experience for the community it serves.